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Contact · ASCEND Shop

We're here for you – before, during and after purchase.

Whether it's a question about an order, advice on the right device, or an issue in operation: you can reach us directly – by phone, email or the form. We typically reply within one business day.

Send a messageCall: +49 911-148875-20
Nuremberg – view of the Pegnitz river, home of ASCEND GmbH

Three ways to reach us

Choose whichever channel suits you – on the other end there's always a real person from our team in Nuremberg.

Phone

+49 911-148875-20 – International

0800 1488750 – toll-free from Germany

Monday to Friday, 09:00 to 17:00

Call now

Email

team@ascend.de

For quotes, project inquiries and questions about orders. We typically reply within one business day.

Email us

Support for existing customers

+49 911-148875-10

support@ascend.de

For faults and service requests on devices you've purchased or rented from us. For urgent issues, calling us is best.

Call support

What you can rely on

15+
years as an IT systems integrator in Nuremberg
1business day
to first reply – typically
100 %
vendor-independent advice
0 €
for your initial consultation – free and no obligation

Your points of contact

At ASCEND, you speak directly with the people who handle your inquiry and support your order – from your first question through to ongoing support.

  • Johannes Fickeis

    Johannes Fickeis

    Managing Director

    • Peplink Certified Engineer (PCE)
      Peplink Certified Engineer (PCE)Peplink Certified Engineer
    • Peplink Certified Associate (PCA)
      Peplink Certified Associate (PCA)Peplink Certified Associate
    • Peplink Certified Sales Specialist (PCSS)
      Peplink Certified Sales Specialist (PCSS)Peplink Certified Sales Specialist
    • PCE TrainerPeplink Certified Engineer Trainer
  • Christian Heckel

    Christian Heckel

    Managing Director

    • Peplink Certified Engineer (PCE)
      Peplink Certified Engineer (PCE)Peplink Certified Engineer
    • Peplink Certified Associate (PCA)
      Peplink Certified Associate (PCA)Peplink Certified Associate
    • Peplink Certified Sales Specialist (PCSS)
      Peplink Certified Sales Specialist (PCSS)Peplink Certified Sales Specialist
    • Ekahau Certified Survey Engineer (ECSE)
      Ekahau Certified Survey Engineer (ECSE)
  • Sarah Fickeis

    Sarah Fickeis

    Office assistance

We'd love to hear from you!

Send us a message – we'll get back to you shortly with a personal reply. Logged-in customers will see their details already pre-filled.

Reply typically within one business day · never shared with third parties

What happens after you get in touch

  1. 1

    You reach out

    By form, email or phone – a short message is enough. An order number, item number or serial number speeds everything up.

  2. 2

    We get back to you

    Your inquiry is logged as a ticket. A member of our team typically responds within one business day.

  3. 3

    Solution or quote

    You'll get a concrete answer – either a solution to your issue or a quote, vendor-independent and tailored to your needs.

Frequently asked questions about ordering and contacting us

How quickly will I get a reply?
Typically within one business day. Inquiries submitted via the form are logged directly as a ticket in our support system; by phone you can reach us Monday to Friday from 09:00 to 17:00 CET.
Do you also sell to private individuals?
No. The ASCEND Shop is intended exclusively for business customers, public authorities and organizations. We do not enter into contracts with consumers.
Are the prices net?
Yes. All prices are exclusive of VAT, shipping costs and, where applicable, cash-on-delivery fees.
What payment methods are available?
Credit card, PayPal and bank transfer (payment in advance). You can see the payment methods available for your account at checkout.
Why hasn't my new business account been approved yet?
We review new business accounts manually: we verify your company registration and the documents you've uploaded. You'll receive an email with our decision, usually within 1–2 business days. Until then, orders are not possible.
Where can I see the status of my order?
In your customer account under "Orders" you'll find all your orders with their current status. If you have questions, please give us the order number.
I'm already a customer and have an issue – how do I reach support?
As an existing customer, you can reach our support directly at +49 911-148875-10 or by email at support@ascend.de – with a brief description, the serial number and a callback number. For urgent issues, calling us is best.

Directions and location

Map: ASCEND GmbH, Wilhelm-Spaeth-Straße 2, 90461 Nürnberg
Map data © contributors of OpenStreetMap

How to find us

ASCEND GmbHWilhelm-Spaeth-Straße 290461 Nürnberg

Monday to Friday, 09:00 to 17:00

Our office is located in the Nuremberg district of Glockenhof, southeast of the old town. Please make an appointment before visiting – then we'll make time for you.

Get directions

Company details for your order

Company
ASCEND GmbH
Address
Wilhelm-Spaeth-Straße 2, 90461 Nürnberg, Germany
Managing directors
Christian Heckel, Johannes Fickeis
Register court
Amtsgericht Nürnberg, HRB 26719
VAT ID
DE273149231
Phone
+49 911-148875-20
Fax
+49 911-148875-99
Email
team@ascend.de
View legal notice