EssentialCare+ (2-Year) for Balance SDX Pro

Key Benefits at a Glance

• Prioritized Technical Support: Direct access to Peplink experts with shortened response times
• Extended Hardware Replacement: Advance exchange of defective components for minimal downtime
• Continuous Firmware Updates: Always up-to-date software with new features and security patches
• SpeedFusion Cloud Integration: Optimized connection to Peplink's global SD-WAN infrastructure
• Extended Warranty Coverage: Extension of manufacturer protection to a full two years
• Maximum Uptime: Protection of business-critical locations through proactive maintenance

Prioritized Support and Fast Replacement

With EssentialCare+, you receive preferential access to Peplink's technical support team. In the event of a service issue, you benefit from shortened response times and an extended hardware replacement service that replaces defective components even before return shipping. This minimizes downtime and ensures continuous availability of your network infrastructure—even in environments with the highest uptime requirements.

Continuous Firmware and Security Updates

The plan includes all firmware and software updates for the entire contract period. This ensures that your Balance SDX Pro remains technically current and benefits from regular security enhancements, new features, and SD-WAN performance optimizations. This guarantees long-term protected and future-proof operation.

Custom-Tailored for the Balance SDX Pro

EssentialCare+ is precisely aligned with the capabilities of the modular enterprise router. The Balance SDX Pro handles a throughput of 24 Gbit/s, supports up to 8 cellular connections, and offers redundant, hot-swappable power supplies. With FlexModule slots, a PoE+ budget of 420 W, and the ability to manage up to 2000 access points and 800 SpeedFusion peers, it forms the backbone of large sites. The service plan ensures that this powerful platform can always be operated with full support and current software.