EssentialCare+ (2-Year) for MAX BR1 ESN
The EssentialCare+ (2-Year) for MAX BR1 ESN is a comprehensive service and support contract that maximizes the operational reliability of your Peplink router. With priority technical support, extended hardware replacement, and access to firmware updates, you minimize downtime and ensure the continuous availability of your business-critical connectivity.
Description
Key Benefits at a Glance
- Priority Support: Preferential handling of your technical inquiries by Peplink experts.
- Extended Hardware Replacement: In the event of a service issue, you receive a replacement device promptly, before returning the defective unit.
- Firmware Updates: Access to all new software versions and security patches during the contract term.
- Extended Warranty: Seamless continuation of manufacturer protection beyond the standard warranty.
- Operational Continuity: Reduced risk of network outages through fast response times.
- Predictable Costs: Fixed service fee for two years with no hidden additional costs.
- Optimized for MAX BR1 ESN: Specifically tailored to meet the requirements of the mobile enterprise router.
Service Scope
EssentialCare+ covers all hardware defects that occur during normal operation. The extended replacement service ensures that a replacement device is shipped as soon as the fault is confirmed – even before the original device arrives at Peplink. This avoids long wait times and keeps your locations or vehicle fleets continuously connected.
In addition, you receive priority access to technical support. Your support tickets are processed with higher urgency, significantly reducing diagnosis and resolution times. The service also includes the provision of all firmware updates, ensuring your MAX BR1 ESN always benefits from the latest performance and security enhancements.
For Mission-Critical Environments
The MAX BR1 ESN is designed for use in vehicles, remote sites, and mobile applications where outages pose immediate business risks. EssentialCare+ complements this hardware with a service level that meets the high availability demands of professional SD-WAN and router infrastructures. The combination of accelerated replacement and priority support makes this service the ideal safeguard for fleet operators, logistics companies, and mobile field forces.
Activation and Term
The EssentialCare+ license is purchased for a period of two years from activation. It can seamlessly follow an existing warranty or previous service contract. Activation is simple via the Peplink InControl management portal, where you assign the contract to your MAX BR1 ESN. Early renewal ensures uninterrupted protection.
Technische Daten
| Product Type | Service Subscription |
| Term | 2 Years |
| Compatibility | Peplink MAX BR1 ESN |
| Service Level | EssentialCare+ |
| Manufacturer | Peplink |