Ekahau Sidekick V2, zbh. Garantieverlängerung auf 36 Monate

Highlights at a Glance

• Warranty extension: 24 months of additional protection after the standard warranty expires
• Coverage: Defects in materials and workmanship of the Ekahau Sidekick 2
• Scope of service: Repair, replacement, or refund at Ekahau's discretion
• Worldwide validity: Protection regardless of deployment location (subject to the contract terms)
• Simple processing: Written defect notification and return of the hardware
• Legal certainty: Clear provisions under the law of the State of New York
• Investment protection: Safeguarding your professional Wi-Fi measurement hardware

Comprehensive Protection for Your Investment

The Ekahau Sidekick 2 warranty extension safeguards your high-precision measurement hardware beyond the original warranty period. It extends the limited hardware warranty by a full 24 months, ensuring that your device remains protected against unexpected defects even after the standard warranty has expired. This allows you to focus fully on planning, optimizing, and troubleshooting your Wi-Fi networks without worrying about potential repair costs.

Warranty Services in Detail

The extended warranty covers only defects in materials and workmanship of the Ekahau Sidekick 2. In the event of a warranty claim, Ekahau will decide at its own discretion whether the affected hardware product is repaired, replaced with an equivalent product, or refunded. Excluded are damage caused by accidents, improper use, liquid ingress, misuse, contamination, inadequate maintenance or calibration, operation outside specified parameters, software or parts not provided by Ekahau, improper site preparation, viruses or malicious code (unless introduced by Ekahau), shipping damage, modifications or service by unauthorized third parties, faulty installation of end-user-replaceable parts, and overclocking. Hardware from which the serial number has been removed is also excluded from the warranty.

How to Make a Warranty Claim

To claim the extended warranty, you must notify Ekahau of the defect in writing during the warranty period and promptly return the affected hardware product to Ekahau. All shipping costs are borne by the customer. After receipt and inspection of the device, Ekahau will provide the corresponding warranty service. Clear processes support fast and straightforward handling.

Legal Basis and Limitation of Liability

This warranty extension is governed by the law of the State of New York (USA), excluding conflict-of-law provisions. Ekahau's maximum liability is limited to the purchase price you paid for the hardware product. Disputes are resolved through arbitration in New York, New York, USA. The place of jurisdiction is the State of New York. These provisions create a reliable legal basis for both contracting parties.